Saturday Catch-Up: AI Tools and Digital Adoption

Kerrie Smit
Jun 15, 2024
2 min read

Updated: Oct 4

Over the past few years, artificial intelligence (AI) has transitioned from a buzzword to a practical force driving organisations to stand up and take notice. Not least among the potential uses for AI tools is within their transformation programs. In today's Saturday Catch-up, we’ll recap five insightful articles that explore the intersection of AI tools, digital adoption, and change management. So, fasten your seatbelts as we explore how AI and digital tools are reshaping the way organisations change.

Your AI and Digital Adoption Insights

Here are the articles helping you build the knowledge needed to navigate this exciting field:

Change Management Tools: We're Change Mates with Matae! (30 April 2024)

This article was for the change managers and leaders of change in organisations. We launched an innovative way for the Agencia Change community to follow our review of the new Change Workspace tool. I was invited to trial and review the Matae Change Workspace tool objectively over a number of weeks. Better yet, it's interactive, and you can still experience the features you're reading about hands-on.
Marrying the Robot (24 June 2023)

We go way back with this one! AI interfaces don't actually know anything, and they can't imagine. Language models use mathematics to predict the most likely sequence of words. We see everyday how generated content can be repetitive, reductive, too literal, lacking in soul, and without the nuance found in really good writing. Communications professionals know we can't rely on generated content carte blanche.
Change Challenges are Universal (Guest Post by Matt Dragun)
Our guest blogger and founder of software company Matae, Matt Dragun, discussed how manual tools pose a key challenge for Change Managers. AI represents a great opportunity to reduce manual load (like content creation and data analysis) through tools such as Microsoft Copilot, but this is only part of the efficiency picture. The real gains from AI can only be unlocked through cross-platform access to data that will enable—and supercharge—predictive change management.
Understanding Change Management's Vital Role in Supporting AI and Digital Adoption (Published earlier this week)
This article made the case that successfully implementing these technologies requires more than just hooking up a data source to a front-end app. It requires effective change management strategies to support the organisation through the transition. In fact, the implementation of AI tools is a classic example of how change management plays a critical role in facilitating people to adopt new ways of working.
Going digital: staying abreast of digitally-enabled change (7 April 2024)
This post discussed early insights from the first quarter of 2024 that showed the market has started looking at AI differently—utilising it where possible while no longer avoiding its governance. We've also seen the challenges of engaging employees as organisations move toward a digital future with a complex toolkit and some redundancy in traditional job roles.