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Stakeholder Engagement and Change Management Insights
Discover the essential strategies and tools for effective change management with Agencia Change. We empower individuals, teams, leaders and businesses to navigate transitions seamlessly, ensuring successful stakeholder engagement and communication. By leveraging our expertise, you can achieve sustainable transformation and growth. Learn how Agencia Change can guide your organisation through the complexities of change management today.


Leveraging Evidence and Data in Change Management
Successful change initiatives are not merely driven by intuition or hunches; they are built on a robust foundation of evidence, data and facts. If the practice of change management can not be validated, it will only get part the way there. Evidence, data, and facts need to guide successful organisational transformations.

Kerrie Smit
Feb 22, 20243 min read
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Mastery in Change Management: Part Art and Part Science
Change management is a delicate blend of art and science, requiring curiosity in both organisational dynamics and human behaviour.

Kerrie Smit
Feb 19, 20243 min read
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Nurturing Teams Through Change: A Guide for People Leaders
As leaders, our primary responsibility is to grow our business through nurturing and empowering our teams to reach their full potential. There is rarely growth without change. By embracing change as an opportunity for growth and development, we can pave the way for organisational success and cultivate a culture of resilience and innovation.

Kerrie Smit
Feb 15, 20243 min read
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The mystery of Agile Change Management
In order to flex into an agile environment, change managers can provide support in four main ways.

Kerrie Smit
Feb 14, 20243 min read
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So you're thinking of investing in coaching. Is it worth the cost?
Coaches are people who've gone before and have substantial experience. They know things. It may have taken you long hours across several weekends to locate and fix a noise in your car engine, but now you know how to do it - it seems easy. Imagine if your neighbour had known how to fix your engine and you could have just learned it from them? What would it have been worth to you?

Kerrie Smit
Feb 13, 20245 min read
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The criticality of Change Sponsorship: start here
The role of a Change Sponsor can be a challenging one, as is having a Change Sponsor understand why their active involvement is essential in bringing about effective change. We look at why just hiring a Change Manager is not enough to get the job done and why the involvement of the Change Sponsor is essential. It all comes down to roles.

Kerrie Smit
Feb 8, 20244 min read
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Rainmakers and change resistance: The Sustainability Honey Trap
One of the most resistant cultures I've worked with was also where I had one of the most satisfying conversations about sustainability. It was a rainmaker culture.

Kerrie Smit
Feb 7, 20243 min read
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Technology change: connecting people
Large-scale change management inevitably involves technology implementations. The technical teams are very often resourced with expert...

Kerrie Smit
Feb 4, 20243 min read
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Big Change and what it means for all the other changes
Most of us accept that the world of work is constantly changing. But I was thinking about how the wider world is also constantly in flux,...

Kerrie Smit
Feb 2, 20245 min read
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The Change Training Myth
When a new change manager begins an engagement, it's common for business leaders to immediately jump to discussions about training. It's an instinctive response, an attempt to grab hold of a tangible solution to an abstract problem.
This is the change training myth: the belief that a complex organisational change can be solved by simply providing a training course.

Kerrie Smit
Feb 1, 20243 min read
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You're at change saturation. Should you stop changing?
When organisations push change too far, their employees may start to show specific signs of distress. What was once enthusiasm for a new initiative may be replaced by indifference, apathy, and disengagement. Debates about a workplace change can give way to weariness, cynicism, and complaints, signalling that your organisation has hit a point of change saturation.

Kerrie Smit
Jan 29, 20243 min read
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The Power of Change Management in Enhancing Customer Experience
In business, understanding and delighting customers is an ongoing challenge. A positive customer experience (CX) has become a primary differentiator for businesses. Effective change management is the key to navigating this challenge, allowing organisations to adapt and improve smoothly while consistently delivering an exceptional CX.

Kerrie Smit
Jan 27, 20243 min read
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How many change management resources do I need?
The size and make up of your change management team is an important consideration for getting the change work done smoothly.

Kerrie Smit
Jan 24, 20243 min read
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What to do differently on your next project
Are you looking to improve the success of your next project? If you've ever found yourself asking, "What would we do differently next time?" after a project wraps up, you're not alone. Common wisdom and wide-scale studies repeatedly point to the same key areas for improvement in post-implementation reviews.

Kerrie Smit
Jan 22, 20243 min read
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The life-changing value of hard work
We’re often told that working hard will beat talent, that a strong work ethic is a key leadership quality, and that keeping our minds and bodies busy is good for us. But there’s another, even bigger benefit to hard work, one that’s often overlooked. It has the power to change your life for the better, not just your career.

Kerrie Smit
Jan 19, 20243 min read
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Leadership Essentials: Master the Coaching Response
In our role as a leader of people, especially in change environments, it's essential we master our responses when presented with emotions...

Kerrie Smit
Jan 15, 20245 min read
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Gut feel and lag indicators: When change isn't going well.
When change projects are not going well, several observable signs and challenges may emerge. These indicators can vary depending on the nature and scope of the change initiative, and this post explores some common indications to look for when your gut is telling you that something isn't quite right.

Kerrie Smit
Jan 9, 20244 min read
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Risk in Change: Mitigation through Intelligent Failure
A documented risk practice based on research protects your people and encourages higher performance. It moves your organisation away from ambiguous gaslighting and towards a culture of trust and genuine agility.

Kerrie Smit
Jan 3, 20243 min read
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Go Slow to Go Fast: Slowing down to build relationships makes change management faster
Going slower gives more time and space for stakeholders to become familiar with the change through informal channels: corridor conversations, coffee and catch ups. And informal conversations often elicit more honest feedback than formal channels. It may seem counterintuitive that slowing down to build relationships makes change faster.

Kerrie Smit
Dec 28, 20233 min read
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Challenging Traditions: Insights on the Future of Work from a Market Embracing Innovation
As the world continues to shift and we all adjust, we're seeing a fundamental change in how market power operates. If businesses aren't agile enough, they risk being left behind in the coming years. This reflection on 2023 provides lessons for future market behaviour.

Kerrie Smit
Dec 22, 20233 min read
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