Event Resources
Emotion Coaching
Developed from a caregiving model that focuses on understanding and validating emotions, we've adapted Dr John Gottman's concept to view emotions as valuable opportunities for building a stronger relationship with stakeholders and fostering emotional intelligence in teams through coaching and connection.
Speaker
Kerrie Smit
Founder and Change Director
Agencia Change
With Oliver Macklin
Group Delivery and Change Practice Lead
Background
Agencia Change presented on the topic of Emotion Coaching to the Organisational Change Management Community of one of Australia's leading financial institutions. Read our articles, watch the event recording and find out how to build your skills in dealing with difficult emotions at work.
Watch the Event
Further Learning
Watch the event recording
20 minutes
Answering the question: "Do you have any more advice for staying emotionally healthy in difficult stakeholder environments?"
Kit yourself up to foresee resistance, clear the path for more realistic team achievement and - when things feel like they're getting emotional - harness the power of emotions to move change forward.
Attendee Offer
Participants in the Emotion Coaching event can email service@agenciachange.com for a discount on our skills-based coaching programs Accelerate, Elevate or High Potency Change.
Best-practice change skills for practitioners:
Event Slide Deck
Download the event slide deck
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Learn how to be aware of the emotion or challenging moment, recognise your colleague's expression as a perfect learning opportunity and listen with empathy. Build trust with stakeholders and team members through responding, not reacting to emotions, problems or difficult conversations.
Download the slides from the live event, 2 April 2025