LEXINGTON'S LAW FIRM

SME Business Dashboard

Create your Change Management Strategy

Creates your Change Management Strategy
Books your Kick-off Coaching Session

Learn the Change Management Model

Read the steps in the model, download the applicable tools and templates (in file share) and complete the steps as shown

Share Progress in your Change Management Tracker

As you complete steps in the model, update your tracker to reflect the current status of your change program

Talk to Delta, your 24x7 AI Change Management Coach

Ask Delta anything about the SME Change Management Model, or change management generally

Book your Coaching or Consulting Sessions

Included in your plan

If you're stuck, need extra help with change management, or just want to check in, it's time to book in a coaching session and/or consulting day

Book a Coaching Session

Book a Consulting Day (if applicable)

Access the Tools and Templates

A suite of easy-to-use, editable templates and tools will help you understand your change, and take the right steps at the right time

Go to File Share

Book a Free 15 Minute Video Call

You can talk to us for quick catch-ups at any time (subject to scheduling)

Agencia Change SME Change Management Model

Define the What & Why

(Assessment and Vision)

Shortest Phase: Clarity & Planning

While we help you define and initiate change, your SME Business Dashboard clearly outlines the key steps and tracks progress.

This initial step ensures everyone understands the purpose and scope of the change.

Define the Business Case: Clearly articulate why the change is necessary (e.g., market competition, growth, outdated systems) and what business goal it addresses.
Establish the Vision: Create a concise, compelling picture of what the business will look like after the change is complete. This helps to motivate staff.
Impact Assessment: Identify who will be affected and how (e.g., specific roles, required new skills). This is crucial for tailoring communications and training.

SME Focus: Keep the vision simple and link the change directly to the company's survival or success (e.g., "This new software will let us serve our customers twice as fast and grow our reputation.")

Develop Skills and Structure

(Training and Readiness)

Preparation: Focussed Enablement

Your SME Dashboard provides transparency while we equip your employees with the tools, skills, processes, policies and other structures essential for success in the new environment.

This step focuses on equipping employees with the necessary tools and abilities to function successfully in the new environment.

Training Needs Analysis: Based on the Impact Assessment (Step 1), identify the specific skills gaps.
Targeted Training Delivery: Implement training that is relevant, practical, and hands-on. For an SME, this often means "just-in-time" training that focuses on the daily tasks.
Process and Role Redesign: Update any necessary documentation (SOPs, job descriptions) to reflect the new roles and processes.

SME Focus: Use "super-users" (internal staff trained early) to support their peers, making the training process feel more collaborative and less reliant on external resources.

Communicate & Engage

(Strategy and buy-in)

Iterative: On-going

Effective communication is key to reducing resistance, and your SME Business Dashboard tracks progress as we design effective engagements with your staff and stakeholders.

Effective communication is the single biggest factor in reducing resistance, especially in the close-knit environment of an SME.

Stakeholder Identification: Identify key staff (managers, influential employees) who must be brought on board first, often called "change agents."
Tailored Communication Plan: Develop messages specific to each group, addressing their unique concerns. Communication must be two-way, allowing employees to ask questions and voice concerns without fear.
Sponsorship Commitment: Ensure the owner or senior leader is visibly and vocally supporting the change. Their enthusiasm and presence drive buy-in.

SME Focus: Leverage the informal nature of the company. Use town halls, team meetings, and even one-on-one check-ins rather than just formal, written memos. Ask trusted staff to help support and spread your key messages.

Implement and Support

(Execution and Monitoring)

Longest Phase: Active Transition

We oversee the transition period as the new system or process is implemented. Monitor progress using your SME Business Dashboard.

This is the transition period where the new system or process goes live.

Pilot and Phasing: Wherever possible, test the change with a small group or department (a pilot) before rolling it out company-wide (phasing). This minimises risk.
Active Support System: Provide dedicated, immediate support during the early days of the transition (e.g., a "help desk," dedicated floor walkers, or an open Q&A session).
Resistance Management: Proactively listen for and address pockets of resistance or confusion immediately, providing targeted coaching rather than blanket disciplinary action.

SME Focus: A phased rollout reduces the risk of paralysing the entire business, which is critical for smaller operations.

Reinforce and Sustain

(Continuous Improvement)

Continuous: Embedding Change

A successful change is one that sticks. This final step prevents your business from reverting to old habits.

A successful change is one that sticks. This final step prevents the business from reverting to old habits.

Measure Success: Check key metrics to confirm the change delivered the expected ROI (e.g., efficiency gains, fewer errors, higher user adoption rates).
Recognise and Celebrate: Acknowledge and reward staff and teams who successfully adapted and championed the change.
Integrate into Culture: Embed the new process into performance reviews, onboarding, and organisational policies to make it the "new normal."

SME Focus: Formalise the new way of working by updating the employee handbook or adding it to the annual strategic goals—making the new behavior mandatory, not optional.

Change Program Status

Meet Delta: Your AI Change Management Coach

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File Share and Deliverables

Go to File Share and your Personal Folder

File Share is where you access deliverables or view and exchange files with us. Access to Personal Folders is restricted by site permissions. If you need to add staff to your permissions list, please email us at service@agenciachange.com.

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Book a Call

Place a video call with your Change Team at any time

Members Free Consult
Available Online
15 min
Free
Book Now

Talk to us any time

Your Change Team

Sue Webster

Associate Change Manager

Kerrie Smit

Founder and Change Director

Self-Assessment Tools

These free tools are designed to provide you with actionable feedback and help you pinpoint areas for significant growth in your change journey.

Discover your change strengths (and growth areas)

Reflect on your know-how as a leader

Get a health check for your change project

Top-up Your Change Management Support

Your Blueprint and Hybrid Packages come with coaching time included. Don't forget you can book a 15 minute video call at any time to talk to an Agencia Change Consultant (subject to scheduling). However, if you still need more, we're here for you. Top up your support by the hour or longer.

Change Solutions Hour
1 hr
195 Australian dollars
Book Now

Agencia Change Consulting Service
8 hr
1,750 Australian dollars
Book Now

Change Management Done For You

Relax and polish up your leadership skills. We'll put it all together behind the scenes, and be there to guide you when it's time to lead the charge. Talk to us about how much time your business change needs, or get started with one of our VIP packages. For more information, book a discovery call and we'll talk through the options.

Deliverable Pack
16,625$
Book 10 sessions of expert, quality change and comms support for your key deliverables
Valid for 3 months
- Agencia Change Consulting Service
- Agencia Change Consulting Brief
Initiative Bundle
47,250$
Purchase 30 days of Agencia Change Consulting Services to be used within 3 months
Valid for 3 months
- Agencia Change Consulting Service
- Agencia Change Consulting Brief
Board Associate
9,025$
10 sessions of Agencia Advisory services to help get your transformation running smoothly
Valid for 12 months
- Agencia Advisory
- Agencia Change Briefing Session